Category Archives: News

We are here for you when you need us – How to access services

If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.

GP practices are busier than they have ever been and we want you to know how to get the help you need from us.

As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We have continued to help many thousands of patients each week, alongside planning and delivering the COVID-19 vaccination programme.

There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment.  We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues. If you have more to discuss, please mention this when you speak to reception staff.

Our busiest times of the day on the phones are between 8am and 10am so if you can, we would suggest that you call outside of this time.

During the pandemic the use of our online system “eConsult” increased. It is a great way to get clinical advice for your condition, however, it is worth remembering that each consultation takes a significant of time to review and there are lots of other ways to get advice. Also, you will not get an instant response to these so if it is urgent please call the practice or contact 111.

On our website we have links to key NHS information and advice. Please also go to  www.nhs.uk which is a source of trusted health advice about you or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: www.enhertsccg.nhs.uk/pharmacies

Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111.  They can also support with a mental health crisis if you select option 2.

You don’t need to see a GP to refer yourself for some mental health services. Find out more at www.hpft.nhs.uk/wellbeing-service If you are worried about your mental health and any harm you may cause yourself please contact your practice.

Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.

Please continue to use general practice when you need to, we are open and there for you.

Thank you for your support.

Menopause Matters

Menopause Matters is an award winning, independent website providing up-to-date, accurate information about the menopause, menopausal symptoms and treatment options. On their website you can find information on what happens leading up to, during and after the menopause, what the consequences can be, what you can do to help and what treatments are available:

COVID Vaccination information

Update 4/2/21

Peartree Group Practice are delighted to be one of the first practices in the UK offering COVID vaccinations. We are administering vaccine for patients registered at Peartree Group Practice and Bridge Cottage Surgery and will be holding clinics at Moorswalk Surgery (123, Moorswalk, Welwyn Garden City, AL7 2BQ).

You will require TWO vaccine doses to help your body become immune to COVID-19; both appointments will be arranged when you call. The date for your second dose may be changed and we will contact you if this is the case.

By booking your appointments, you are confirming that you have read the information contained in your invite letter and signed the consent form (enclosed with invite + please see below for e copy).

We are currently vaccinating patients in Group 4, having completed almost every patient in Groups 1-3. We aim to finish all patients in Groups 1-4 by Sunday 14th February. A reminder of the groups may be found here: www.gov.uk/covid-19-vaccination-first-phase-priority-groups

We would like to thank all patients for the patience when calling to book for vaccination. The Surgery sends out invitation as soon as receipt of vaccine is taken and invites all eligible patients together. In the event we send out 500 invitations at once please be mindful the telephones will be busy but we will endeavour to get to your call as soon as we can.

Please find below links to the patient information leaflet and consent form for vaccination.

Consent form and Patient Information Leaflet links:

Patient Information Leaflet – HTML

www.gov.uk/covid-19-vaccination-guide-for-older-adults

Patient Information Leaflet – PDF

Patient Information Leaflet – COVID-19 Vaccination Leaflet

Consent

www.healthpublications.gov.uk/covid19consentformadultsabletoconsent

Downloadable version of Consent form: COVID vaccine consent form

Important Information for patients attending for vaccination:

  • You must attend at your exact allotted appointment time and wear clothing that allows easy access to your upper arms. You must wear a face mask/covering as per government guidelines.
  • Where possible attend alone (unless booked alongside partner) to support social distancing.
  • Please inform us when booking if you’ve had a severe reaction to a vaccine, medicine or food.
  • If you are unwell with temperature or cough on the day of the vaccination you must not attend. We would also encourage seeking medical advice if you have severe or ongoing symptoms.

Alternative NHSE Vaccination Service

Patients may also be receiving invitations from NHS England as well as the Lister Hospital in Stevenage. Please do not book at more than one site as this may result in wasted vaccine.

You do not need to inform us if you have booked elsewhere, but please note you must have both doses at the same vaccination site.

To book in for a vaccine at the Roche site at Shire Park, Welwyn Garden City, please visit the National Booking Site at: www.nhs.uk/book-coronavirus-vaccination

Purple Star Information

We are very proud to have been awarded with Purple Star Accreditation in 2018 as a recognition for providing an excellent service to our patients with learning disabilities. We are now the practice that the specialist learning disability team signposts patients to as they recognise we provide a good service from answering the phones to finding accessible appointments, helping patients to liaise with the hospital teams and providing good clinical care.

If you have a learning disability or have supported someone with a learning disability then Purple Star Team would like to hear your views, good or bad, about the service you received.

Please contact the team using the information below:

PurpleStarStrategy@hertfordshire.gov.uk
01438 844681

Extended GP access during evenings and weekends

GP and nurse appointments are now available in your area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Welwyn Garden City, Hatfield and the surrounding areas.

You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm.

Appointments can be booked either in advance or on the day and will be held in different locations across the area.

For more information on the extended access service or to book an appointment please contact your practice, or if you’re seeking an appointment on the day at the weekend, please call: 01707 328919.

Waiting Room survey results

On 18th June the Practice, with the assistance of members of the Patient Participation Group, started a Waiting Room survey.

This is a simple questionnaire comprising 8 questions with tick-box answers and the responses will enable us to understand our patients’ views on the telephone call-back/triage process we have instituted.

This enables a GP, Nurse or Pharmacist to call the patient back, and, depending on the problem, either an appointment is offered or advice can be given over the ‘phone thus preventing the need for an appointment.

As of 12th July 138 questionnaires had been completed by patients in the waiting rooms at Peartree Lane and Moor’s Walk surgeries. We are very grateful to those patients who have taken the time to respond. This feed-back from our patients will enable us to see if the call-back/triage process is working and the level of patient satisfaction with it. It also identifies areas of possible improvement.

The first 138 responses have been analysed and the results graphics can be seen here.

We will be continuing the survey for another couple of months and will update the web-site so please keep checking back to see how we’re progressing.

We can only improve things if we understand what our patients think. We welcome your input.

Extra evening and weekend routine GP and nurse appointments

Peartree is joining other practices in Welwyn and Hatfield by providing extra evening and weekend routine GP and nurse appointments. This service is being offered as a collective arrangement across the locality to provide additional access to out of hours appointments.

To find out more please visit the following website:

Ephedra Healthcare Ltd – www.ephedrahealthcare.co.uk

Peartree operates a telephone triage system for all new appointments and so please mention to the duty doctor if an evening or weekend appointment is more suitable for you.

Extra appointments will be provided between 6.30-8.00pm Mondays to Fridays and from 8-4pm on Saturdays and from 8-12pm on Sundays. This service will be located at Spring House Medical Centre, Ascots Lane AL7 4HL. It is likely that you will not see a GP or nurse from this practice at one of these appointments but the clinician will have full access to your Peartree Group Practice medical records.

Staff News

Our Nurse Practitioner, Eimear Daniel, left us as of the end of October. Eimear had been with the practice for many years, and we wish her very well as she begins her retirement!

Opening Hours update and new Telephone Triage System launched

We are now open from 08:30 and we will be operating a same day GP call back service for all new concerns requiring same day attention.

This service is available to book online and by calling the surgery between 08:30 and 14:00. This is in addition to routine telephone consultations and appointments available to book in advance for ongoing care.

The duty doctor will endeavour to call around the time of booking, however may have to prioritise urgent/emergency calls so your call may be slightly later then the time booked.