Category Archives: News

Christmas 2019 and New Year Opening Hours

 Day Time
Mon 16th Dec Last day to order repeat prescriptions before Christmas.
Mon 23rd Dec Normal hours
Tue 24th Dec Normal hours
Wed 25th Dec CLOSED
Thu 26th Dec CLOSED
Fri 27th Dec Normal hours
Mon 30th Dec Normal hours
Tue 31st Dec Normal hours
Wed 1st Jan 2020 CLOSED
Thu 2nd Jan Normal hours

Out of hours

Please call NHS 111 for all medical advice or 999 for emergencies.

Prescriptions

Please note the last day to order prescriptions before Christmas is Monday 16th December and the last day before New Year is Monday 23rd December.

Stay well this Winter

People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious.

People who are older or have long term conditions may be particularly vulnerable to winter bugs which could become serious and require hospital treatment. Getting help earlier may prevent this from happening.

To make sure winter bugs don’t become more serious:

  • Have your flu jab.
  • If you start to feel ill, get help from your pharmacy straight away.
  • Keep your home warm, at least 18 degrees.
  • Make sure you take any medicines as directed.
  • Get any repeat prescriptions filled in advance as many surgeries and pharmacies close over Christmas.
  • Keep a supply of cold and flu remedies in the house so you don’t need to go out if the weather is bad.
  • If you are prescribed antibiotics finish the course.
  • Don’t go to A&E or call 999 unless it’s an emergency. If you are in any doubt, NHS 111 can help you get the right treatment.

Further Information

Purple Star Information

We are very proud to have been awarded with Purple Star Accreditation in 2018 as a recognition for providing an excellent service to our patients with learning disabilities. We are now the practice that the specialist learning disability team signposts patients to as they recognise we provide a good service from answering the phones to finding accessible appointments, helping patients to liaise with the hospital teams and providing good clinical care.

If you have a learning disability or have supported someone with a learning disability then Purple Star Team would like to hear your views, good or bad, about the service you received.

Please contact the team using the information below:

PurpleStarStrategy@hertfordshire.gov.uk
01438 844681

Flu Vaccinations 2019

Seasonal flu is a highly infectious illness caused by a flu virus.

The virus infects your lungs and upper airways, causing a sudden high temperature and general aches and pains.

You could also lose your appetite, feel nauseous and have a dry cough. Symptoms can last for up to a week.

We offer ‘at risk’ groups the flu vaccine at a certain time each year to protect you against the flu virus.

You may be invited for a flu jab if you are:

  • over 65 years of age
  • pregnant
  • have certain medical conditions
  • Are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • or have a serious long-term health condition, including:
    • chronic (long-term) respiratory diseases, such as asthma
    • chronic heart disease, such as heart failure
    • chronic kidney disease
    • chronic liver disease, such as hepatitis
    • chronic neurological conditions, such as Parkinson’s disease
    • diabetes
    • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
    • a weakened immune system as the result of conditions such as HIV and AIDS
    • being seriously overweight (BMI of 40 or above)
  • eligible children who are aged 2 and 3 on 31st August 2018 – that is, children born between September 1st 2014 and August 31st 2016
  • children who are 4 years old are also eligible for flu vaccination provided they were 3 on August 31st 2018. These children should be offered the vaccination at their general practice
  • children in reception class and school years 1, 2, 3, 4 and 5 will be offered their vaccination in school. In a couple of areas it might be offered in primary care settings

Our Flu Clinics can now be booked. If you have any queries please contact the surgery.

External Websites

Flu and the Flu Vaccine – NHS Choices
Children’s Flu Vaccine – NHS Choices
Flu Vaccine FAQ’s – NHS Choices
Which Flu Vaccine should children have? – gov.uk (PDF)
The Flu Vaccination – gov.uk (PDF)

EpiPen shortage ‘likely for rest of the year’

New advice is being issued over the EpiPen availability as supplies of adult and junior EpiPens are likely to be limited for the rest of the year.

  • Certain batches of adult EpiPen (300mcg) can be safely used for four months after the expiry date has passed, says East and North Hertfordshire CCG.
  • Patients should not dispose of their expired devices until they have replaced them. If no new devices can be obtained parents / patients should be advised to use expired devices in an emergency as this is safer than not using them as this is not dangerous but the potency of the adrenaline may have reduced.
  • Training will be required if receiving different device.
  • Junior adrenaline auto-injectors (150mcg) in all 3 brands – Epipen, Jext and Emerade – should be reserved for children weighing under 25 kg during this shortage period. Children weighing more than 25 kg should be given adult auto-injectors (300 mcg).
  • Each patient should have a maximum two AAI devices available at all times
  • To manage the existing supply of EpiPen Junior® and other replacement products over this short-term period it has been necessary to put in place national contingency arrangements to ensure that patients with the greatest short-term need have priority access to the 150mcg adrenaline auto-injectors as they become available.
  • See a patient/parent letter about the EpiPen Junior shortage and relevant advice here.

In the onset of symptoms of anaphylaxis, patients should:

  •  Immediately use an adrenaline auto-injector device.
  •  Immediately call an ambulance or send someone to do this. Say this is an emergency case of anaphylaxis*

*Please note- ambulances carry adrenaline 1mg/1ml (1 in 1,000) ampoules, which are not affected by the shortage

If no new devices can be obtained parents / patients can use expired devices in an emergency as this is safer than not using them, as they are not dangerous but the potency of the adrenaline may have reduced.

However, patients are advised that using an in-date device, even if not of the usual brand, is preferable to using an expired device.

Extended GP access during evenings and weekends

GP and nurse appointments are now available in your area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Welwyn Garden City, Hatfield and the surrounding areas.

You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm.

Appointments can be booked either in advance or on the day and will be held in different locations across the area.

For more information on the extended access service or to book an appointment please contact your practice, or if you’re seeking an appointment on the day at the weekend, please call: 01707 328919.

Waiting Room survey results

On 18th June the Practice, with the assistance of members of the Patient Participation Group, started a Waiting Room survey.

This is a simple questionnaire comprising 8 questions with tick-box answers and the responses will enable us to understand our patients’ views on the telephone call-back/triage process we have instituted.

This enables a GP, Nurse or Pharmacist to call the patient back, and, depending on the problem, either an appointment is offered or advice can be given over the ‘phone thus preventing the need for an appointment.

As of 12th July 138 questionnaires had been completed by patients in the waiting rooms at Peartree Lane and Moor’s Walk surgeries. We are very grateful to those patients who have taken the time to respond. This feed-back from our patients will enable us to see if the call-back/triage process is working and the level of patient satisfaction with it. It also identifies areas of possible improvement.

The first 138 responses have been analysed and the results graphics can be seen here.

We will be continuing the survey for another couple of months and will update the web-site so please keep checking back to see how we’re progressing.

We can only improve things if we understand what our patients think. We welcome your input.