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Purple Star Information

We are very proud to have been awarded with Purple Star Accreditation in 2018 as a recognition for providing an excellent service to our patients with learning disabilities. We are now the practice that the specialist learning disability team signposts patients to as they recognise we provide a good service from answering the phones to finding accessible appointments, helping patients to liaise with the hospital teams and providing good clinical care.

If you have a learning disability or have supported someone with a learning disability then Purple Star Team would like to hear your views, good or bad, about the service you received.

Please contact the team using the information below:

PurpleStarStrategy@hertfordshire.gov.uk
01438 844681

Extended GP access during evenings and weekends

GP and nurse appointments are now available in your area during the evenings and at the weekend, as part of an ‘extended access’ service for patients registered at practices in Welwyn Garden City, Hatfield and the surrounding areas.

You will be able to book appointments to see a GP, Nurse or other health professional in the evenings between 6.30-8pm and at weekends from 9am-1pm.

Appointments can be booked either in advance or on the day and will be held in different locations across the area.

For more information on the extended access service or to book an appointment please contact your practice, or if you’re seeking an appointment on the day at the weekend, please call: 01707 328919.

Waiting Room survey results

On 18th June the Practice, with the assistance of members of the Patient Participation Group, started a Waiting Room survey.

This is a simple questionnaire comprising 8 questions with tick-box answers and the responses will enable us to understand our patients’ views on the telephone call-back/triage process we have instituted.

This enables a GP, Nurse or Pharmacist to call the patient back, and, depending on the problem, either an appointment is offered or advice can be given over the ‘phone thus preventing the need for an appointment.

As of 12th July 138 questionnaires had been completed by patients in the waiting rooms at Peartree Lane and Moor’s Walk surgeries. We are very grateful to those patients who have taken the time to respond. This feed-back from our patients will enable us to see if the call-back/triage process is working and the level of patient satisfaction with it. It also identifies areas of possible improvement.

The first 138 responses have been analysed and the results graphics can be seen here.

We will be continuing the survey for another couple of months and will update the web-site so please keep checking back to see how we’re progressing.

We can only improve things if we understand what our patients think. We welcome your input.

Extra evening and weekend routine GP and nurse appointments

Peartree is joining other practices in Welwyn and Hatfield by providing extra evening and weekend routine GP and nurse appointments. This service is being offered as a collective arrangement across the locality to provide additional access to out of hours appointments.

To find out more please visit the following website:

Ephedra Healthcare Ltd – www.ephedrahealthcare.co.uk

Peartree operates a telephone triage system for all new appointments and so please mention to the duty doctor if an evening or weekend appointment is more suitable for you.

Extra appointments will be provided between 6.30-8.00pm Mondays to Fridays and from 8-4pm on Saturdays and from 8-12pm on Sundays. This service will be located at Spring House Medical Centre, Ascots Lane AL7 4HL. It is likely that you will not see a GP or nurse from this practice at one of these appointments but the clinician will have full access to your Peartree Group Practice medical records.

Staff News

Our Nurse Practitioner, Eimear Daniel, left us as of the end of October. Eimear had been with the practice for many years, and we wish her very well as she begins her retirement!

Opening Hours update and new Telephone Triage System launched

We are now open from 08:30 and we will be operating a same day GP call back service for all new concerns requiring same day attention.

This service is available to book online and by calling the surgery between 08:30 and 14:00. This is in addition to routine telephone consultations and appointments available to book in advance for ongoing care.

The duty doctor will endeavour to call around the time of booking, however may have to prioritise urgent/emergency calls so your call may be slightly later then the time booked.