Patient Participation Group

The Patient Participation Group is a group pf patients whose main aim is to build good relationships with all who work at the Practice and offer a Patient’s view on the services provided by the Practice and the NHS. The PPG is run by Patients for Patients, and encouraging and supporting a PPG has been a contractual requirement on Practices since April 2015. Any registered Patient of the Practice (Peartree, Moor Walk and Hollybush surgeries) is eligible to join the PPG.

Our Terms of Reference can be seen here as well as our last three year’s Annual Reports, which will give you an idea of what we do.

We meet at the Peartree surgery on the second Thursday of every month at 18:30 hrs and all members are welcome to join us. We publish Minutes of our meetings by e-mail, as well as a variety of other information of interest to Patients.

By joining you will be added to our mailing list. However, it is not a requirement to attend our meetings to be a member. You can opt to just be kept informed of what we do. If you do attend there is no pressure to take part – you can just sit and listen to what we discuss. The choice is yours.

Our meetings are usually attended by at least one member of the clinical staff (Doctors and Nurses) and the administrative staff (Practice Manager or Deputy Manager), so you get to hear the Practice’s view of things.

One or more of our PPG usually attends the local NHS Patient Commissioning Group meetings. This is a group that interfaces between the local Welwyn Hatfield Practices and the East & North Herts Clinical Commissioning Group, the provider of local NHS services. The PPG attendees get feedback from these meetings to keep us informed on what is happening in the local NHS.

The PPG provides a forum for the exchange of information between Patients and the Practice. Therefore we have the opportunity to input feed-back to the Practice on, for example, the appointments system, and the Practice can let us know what they are doing, for example as a result of the Care Quality Commission inspection in October 2016.

Please note that we do not discuss individual cases, unless they are an example of what we believe is a general Patient concern. There is a formal Complaints procedure in place at the Practice, and that is the proper vehicle for personal care concerns. It can be accessed here.

We look forward to welcoming you to the PPG. Join us and have your say.