Peartree Group Practice Implements Recommendations from CQC Report

The Care Quality Commission has published a report on Peartree Group Practice in Welwyn Garden City which has raised some issues and areas for improvement.

The report follows an inspection of Peartree Lane, Moors Walk and Hollybush Lane Surgeries on October 19th 2016.

Whilst Peartree Group did receive a “good” grading for the quality of care provided, issues were raised around safety and leadership. The practice also received the grading “requires improvement” in two areas: effectiveness and responsiveness.

The report highlighted issues around prescribing and monitoring of patients on high-risk drugs, staff training, access to appointments, the complaints procedure and quality assurance protocols. Peartree Group has a proud history of providing high quality medical care to its patients and has trained hundreds of local GPs. The Practice dates back to the earliest days of Welwyn Garden City.

Like many surgeries across the UK, Peartree Group have had difficulty recruiting GPs. There have also been a quick succession of longstanding GP retirements and in November 2015, senior partner Dr Robin Davies was diagnosed with cancer. Despite this, the GPs at Peartree have continued to provide good quality care to their patients. The partners at Peartree Group have wholeheartedly accepted the recommendations made in the CQC report and as a result, have already taken the following actions:

  • Failsafe protocols are now in place for monitoring patients on high-risk drugs.
  • The complaints procedure has been made more robust, to include details of the Health Service Ombudsman.
  • Telephones have been upgraded for the new “person-centred,” improved-access appointment system being launched in early March.
  • All staff have been fully appraised in the last two months.
  • Safety and quality issues are addressed at regular practice meetings.

To boost appointments, Peartree Group are pleased to welcome back Dr Robin Davies whilst two new GPs start in February. The Practice has also employed a Consultant to work with GPs and staff to implement all recommendations made by the CQC.

Peartree Group fully expect to achieve a “good” in all areas at re-inspection in six months.

View the CQC report.